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Instance · Events

Adding Event Tickets

Last updated 2 November 2026

Insites makes event management simple by letting users add both individual and group tickets directly in the platform. This capability allows you to cater to every audience type, offering single admissions for individuals while providing special discounted rates or reserved seating options for groups, ensuring your ticketing strategy is versatile and comprehensive.

This article includes the following topics:

  • Adding an individual ticket
  • Adding a group ticket

Adding an individual ticket

To add an individual ticket:

  1. Navigate to Events from the main menu.
  2. Select Tickets.
  3. Select ADD TICKET.
  4. Select Add Individual Ticket.
  5. Fill out the form for adding a ticket.
  6. Select ADD TICKET.

The form for adding an individual ticket consists of the following sections:

  • Ticket Details
  • Ticket Tier Details
  • Attendee Contact
  • Attendee Company
  • Order Details

Ticket Details

This section consists of the following fields:

Input Label Type Required Description
Reference Code Input Field No Reference code of the ticket. This code must be unique across all the tickets in your Instance.
Row Input Field No Row code or number for the ticket.
Seat Input Field No Seat code or number for the ticket.
Designation Input Field No Designation of your ticket.
Allocation Status Dropdown Field No The allocation status of the ticket. Options include:

  • Allocated
  • Unallocated
Confirmation Status Dropdown Field No The confirmation status of the ticket. Options include:

  • Confirmed
  • Unconfirmed
  • Cancelled
  • Accepted
  • Invited
  • Declined
Attended Dropdown Field No This field indicates if the event has already been attended. Can be used to determine whether or not the ticket has already been used. Options include:

  • Yes
  • No
QR Code URL Input Field No Uniform Resource Locator (URL) of the QR code referencing this ticket.
Notes Input Area No Notes about the ticket.
Purchased By Dropdown Field No CRM contact that purchased the ticket.
Purchased By Company Dropdown Field No CRM company that purchased the ticket.

Ticket Tier Details

This section consists of the following fields:

Input Label Type Required Description
Event Dropdown Field Yes The event the ticket is associated with.
Division Dropdown Field Yes The division that the ticket is associated with
Pricing Tier Dropdown Field Yes Pricing tier of the ticket.
Ticket Price Number Field Yes Price of the ticket.
Ticket price includes tax Checkbox No Determines if the ticket price includes tax.
Tax Type Radio Group No. Required only when 'Ticket price includes tax' is selected. Specifies whether the ticket price tax will be calculated as a percentage of the price or as a fixed monetary amount. Options include:

  • Percentage
  • Fixed Amount
TaxNumber FieldNo. Required only when 'Ticket price includes tax' is selected.Value used to calculate tax. Accepts a percentage (e.g., 10) when 'Percentage' is selected in the 'Tax Type' field or a fixed numerical amount when the tax type is 'Fixed Amount.'

Attendee Contact

The fields displayed in this section depend on the following conditions:

  • 'Use CRM Contact' enabled
  • 'Use CRM Contact' disabled

'Use CRM Contact' enabled

The following fields are displayed when the 'Use CRM Contact' toggle is enabled:

Input Label Type Required Description
Use CRM Contact Toggle No Enable this toggle if you want to select a CRM contact as an event attendee.
CRM Contact Dropdown Field No CRM contact attending the event.
Dietary Requirements Text Area No Dietary requirements of the attendee.

'Use CRM Contact' disabled

The following fields are displayed when the 'Use CRM Contact' toggle is disabled:

Input Label Type Required Description
Use CRM Contact Toggle No Disable this toggle to add a custom contact as an event attendee.
First Name Input Field No First name of the attendee.
Last Name Input Field No Last name of the attendee.
Email Input Field No Email address of the attendee.
Job Title Input Field No Job title of the attendee.
Contact Type Dropdown Field No Type of attendee being added. The list of options comes from the CRM system fields.
Phone Number Input Field No The attendee's phone number.
Dietary Requirements Text Area No Dietary requirements of the attendee.

Attendee Company

The fields displayed in this section depend on the following conditions:

  • 'Use CRM Company' enabled
  • 'Use CRM Company' disabled

'Use CRM Company' enabled

The following fields are displayed when the 'Use CRM Company' toggle is enabled:

Input Label Type Required Description
Use CRM Company Toggle No Enable this toggle if you want to select a CRM company to associate with an attendee.
CRM Company Dropdown Field No CRM company associated with the attendee.

'Use CRM Company' disabled

The following fields are displayed when the 'Use CRM Company' toggle is disabled:

Input Label Type Required Description
Use CRM Company Toggle No Disable this toggle if you want to add a custom company to associate with the event attendee.
Company Name Input Field No Name of the company.
Email Input Field No Email address of the company.
Phone Number Input Field No Company's phone number.

Order Details

This section consists of the following fields:

Input Label Type Required Description
Ecommerce Order Dropdown Field No Ecommerce order associated with the ticket.

Adding a group ticket

To add a group ticket

  1. Navigate to Events from the main menu.
  2. Select Tickets.
  3. Select ADD TICKET.
  4. Select Add Group Ticket.
  5. Fill out the form for adding a ticket.
  6. Select ADD TICKET.

The form for adding a group ticket consists of the following sections:

  • Ticket Details
  • Ticket Tier Details
  • Order Details

Ticket Details

This section consists of the following fields:

Input Label Type Required Description
Designation Input Field No Category or label for the group ticket.
Allocation Status Dropdown Field No The allocation status of the ticket. Options include:

  • Allocated
  • Unallocated
Confirmation Status Dropdown Field No The confirmation status of the ticket. Options include:

  • Confirmed
  • Unconfirmed
  • Cancelled
  • Accepted
  • Invited
  • Declined
Attended Dropdown Field No This field indicates if the event has already been attended. Can be used to determine whether or not the ticket has already been used. Options include:

  • Yes
  • No
Notes Text Area No Notes about the group ticket.
Purchased By Dropdown Field No CRM contact who purchased the ticket.
Purchased By Company Dropdown Field No CRM company associated with the contact who purchased the ticket.

Ticket Tier Details

This section consists of the following fields:

Input Label Type Required Description
Event Dropdown Field Yes The event that the ticket is being booked for.
Division Dropdown Field Yes The division that the ticket is associated with.
Group ID Input Field Yes Identifier that links several individual tickets.
Pricing Tier Dropdown Field Yes Pricing tier of the ticket
Ticket Price Number Field Yes Price of the ticket.
Ticket price includes tax Checkbox No Determines if the ticket price includes tax.
Tax Type Radio Group No. Required only when 'Ticket price includes tax' is selected. Specifies whether the ticket price tax will be calculated as a percentage of the price or as a fixed monetary amount. Options include:

  • Percentage
  • Fixed Amount
Tax Number Field No. Required only when 'Ticket price includes tax' is selected. Value used to calculate tax. Accepts a percentage (e.g., 10) when 'Percentage' is selected in the 'Tax Type' field or a fixed numerical amount when the tax type is 'Fixed Amount.' When the price includes tax, the tax must be less than the ticket price.

Order Details

This section consists of the following fields:

Input Label Type Required Description
Ecommerce Order Dropdown Field No Ecommerce order associated with the group ticket.