Insites Docs Support

Support

How do I request a feature?

Please send an email to support@insites.io with the following details:

  • Module: The Insites DXP is a large platform and split up into modules, therefore we kindly ask that you specify the context your feature request belongs too. An example of these are the Database Manager, Site Manager, Ecommerce, Permission Manager, etc.
  • Details: Please provide as much detail as possible, including any screenshots. When requesting a feature please leave your use case for the point below, but also think about how this feature can/should/will be used across a variety of projects and not just yours.
  • Use Case: Please provide details on your specific use case and how you would utilise the feature.
  • Priority: As we receive a lot of requests, it is vital for us to plan our backlog and deployments. Please indicate when it would be ideal for you to have this feature. Note that it is blocking you, needed before the project is finished or just a nice to have. If you can include delivery dates from your project that would be greatly beneficial.

How do I notify you about a bug?

Please send an email to support@insites.io with the following details:

  • Module: The module where the bug is appearing (Database Manager, Site Manager, Ecommerce, etc)
  • Bug Details: Provide as much detail as possible, including screenshots. or videos.
  • Use Case: Provide details on your specific use case and how this is not working as expected.
  • Expected Result: Indicate what your expected result/output/input is from the system.
  • Instance: The URL of the instance and any required credentials to replicate this issue.

Have a great day!