Event Webhooks

A webhook acts as an automated notification system. When one of these Events actions happens, Insites sends an HTTP POST request (a 'hook') to the URL you set: Event Added, Event Ticket Added, Event Expense Added. This URL belongs to an external application (like a CRM, a messaging service, or a data warehouse).

The primary advantage of webhooks is immediate synchronization and reduced processing overhead. Instead of the external system constantly asking Insites, 'Has anything new happened?' (a process called polling), Insites instantly tells the external system, 'This just happened.'

This feature allows for:

• Real-time data integration: External systems receive data the moment the event occurs, enabling instant actions like sending a notification email or initiating a fulfillment process.
• Efficiency: The use of webhooks eliminates unnecessary requests between systems, conserving resources for both Insites and the receiving application.
• Custom automation: Webhooks are foundational for building flexible, event-driven automation workflows that extend Insites' functionality to your entire technology stack.

This document includes the following topics:

• Updating a webhook
• Enabling a webhook
• Disabling a webhook

Updating a webhook

To update a webhook:

1. Navigate to Events from the main menu.
2. Select Webhooks.
3. Select the event webhook you want to update, or open its overflow menu and select Edit. The overflow menu also has Enable and Disable.
4. Make your changes.
5. Select SAVE.

These are the input requirements for updating a webhook:

Enabling a webhook

To enable a webhook:

1. Navigate to Events from the main menu.
2. Select Webhooks.
3. Select the event webhook you want to enable.
4. Enable the webhook using the toggle.
5. Select SAVE.

Disabling a webhook

To disable a webhook:

1. Navigate to Events from the main menu.
2. Select Webhooks.
3. Select the event webhook you want to disable.
4. Disable the webhook using the toggle.
5. Select SAVE.