Insites AI Assistant

Our new AI Support Assistant is a powerful chat widget designed to help you get answers quickly and efficiently. It's packed with intelligent features to make your experience as smooth as possible.

This guide will walk you through everything the assistant can do.

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1. Managing the Chat Window

The chat widget is designed to be flexible and stay out of your way until you need it.

Opening and Closing

• To open the chat, simply click the chat bubble icon in the bottom-right corner of your screen.
• To close it, click the 'X' icon in the top-right corner of the chat window.

Moving the Window

• You can move the chat window anywhere on the page. Just click and hold the dark header at the top of the widget, and drag it to your desired location.

Resizing the Window

• Need more or less space? Hover your mouse over the bottom-right corner, bottom-left corner, or the left edge of the window until your cursor changes. Then, click and drag to resize it.

Expand for a Focused View

• For a more immersive chat experience, click the three-dots menu icon in the header and select "Expand". This will enlarge and center the chat window on your screen. Select "Shrink" from the same menu to return it to its standard size.

2. Core Chatting Features

Engage in a seamless conversation with our smart AI.

Intelligent Conversations

• The assistant is powered by Gemini, a state-of-the-art AI. It has deep knowledge of the insites.io platform and its documentation. Simply type your question into the input box and press Enter or click the send button to get an expert answer.

Listen to Replies (Text-to-Speech)

• Every response from the AI assistant will have a 🔊 speaker icon next to it.
• Click this icon to have the message read aloud in a clear, natural voice.
• While the audio is playing, the icon will change to a pause symbol. You can click it to pause the audio and click again to resume playing.

Use Your Voice (Speech-to-Text)

• Prefer to speak your questions? Click the 🎙️ microphone icon inside the text input field.
• The browser will ask for microphone permission (the first time only). Once you grant it, the icon will pulse red, indicating it's listening.
• As you speak, your words will be transcribed into the text box in real-time. Click the icon again to stop recording.

AI Reply Suggestions

• Not sure how to phrase your next question? After the bot sends a message, click the ✨ magic wand icon.
• The AI will instantly generate three relevant, one-click reply suggestions to help you continue the conversation effortlessly.

3. Sound and Feedback

To make the experience more intuitive, the chat widget includes subtle audio cues:

• A pleasant tone will play when you open, close, expand, or shrink the widget.
• You'll hear a quick "blip" when you send a message and a gentle notification sound when you receive a reply.

We hope you find the new AI assistant a fast and helpful way to get the support you need!