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Instance · Ecommerce

Managing Order Items

Last updated 1 November 2026

Order items are specific products or services associated with an order. Multiple order items can be associated with an order.

This document discusses the following topics:

  • Viewing an order item
  • Adding an order item
  • Updating an order item
  • Removing an order item
  • Deleting an order item

Viewing order items

To view order items:

  1. Navigate to Ecommerce from the main menu.
  2. Select Orders.
  3. Find the order containing the order items you want to view and select its Items row action link.

Adding an order item

You can add the following types of order items:

  • Custom Line Item
  • Ecommerce Product

Custom Line Item

To add a custom line item to an order:

  1. Navigate to Ecommerce from the main menu.
  2. Select Orders.
  3. Find the order to which you want to add a custom order line item and select its View row action link.
  4. Select the dropdown () on the ADD ITEM button.
  5. Select Add Custom Line Item.
  6. Fill out the form for adding a custom line item.
  7. Select ADD ITEM.

The input requirements and descriptions for adding a custom line item to the order are as follows:

Input Label Type Required Description
Item Name Input Field Yes Name of the item.
SKUInput FieldNoSKU of the item.
Item Image Upload Field No Image of the item.
Quantity Number Field Yes Quantity of the item.
Unit PriceNumber FieldYesPrice of the item
Unit price includes tax Checkbox No Indicates whether the unit price provided is gross (inclusive of tax) or net (exclusive of tax).
Tax Type Radio Group No

Defines the calculation method for tax, such as a fixed flat fee or a percentage-based rate (VAT/GST). Options include:

  • Percentage
  • Fixed Amount
Unit Tax Number Field No Tax incurred for the item.

Ecommerce Product

To add an ecommerce product to an order:

  1. Navigate to Ecommerce from the main menu.
  2. Select Orders.
  3. Find the order to which you want to add an ecommerce product item and select its View row action link.
  4. Select ADD ITEM.
  5. Fill out the form for adding an ecommerce product to the order.
  6. Select ADD ITEM.

The input requirements and descriptions for adding an ecommerce product as a line item to the order are as follows:

Input Label Type Required Description
Product Dropdown Field Yes Standard product offered in the ecommerce database.
Product Variants Dropdown Field Yes Variant of the product. This field appears only when the selected product has variants, and then it is required.
Item Name Input Field Yes Name of the item.
Quantity Number Field Yes The total number of units provided, used to automatically calculate the final subtotal.
Unit Price Number Field Yes The cost per individual unit, serving as the base for all tax and total calculations.
Unit price includes tax Checkbox No Select this checkbox when the unit price already includes tax.
Tax Type Radio Group No

Defines the calculation method for tax, such as a fixed flat fee or a percentage-based rate (VAT/GST). Options include:

  • Percentage
  • Fixed Amount
Unit Tax Number Field No Tax amount applied to the item.

Updating an order item

To update an order item:

  1. Navigate to Ecommerce from the main menu.
  2. Select Orders.
  3. Find the order containing the order item you want to update and select its View row action link.
  4. Navigate to the 'Items' tab.
  5. Find and select the order item you want to update.
  6. Make your changes.
  7. Select SAVE.

Removing an order item

Order items added to the order from the list of products in the Ecommerce database can be removed from an order. To remove an order item:

  1. Navigate to Ecommerce from the main menu.
  2. Select Orders.
  3. Find the order containing the order item you want to remove and select its View row action link.
  4. Navigate to the 'Items' tab.
  5. Find the order item you want to remove and select its overflow menu (). The system automatically displays the 'Remove' option if your selected order item is an ecommerce product.
  6. Select Remove Item.
  7. Finalize the removal of the order item using the confirmation modal.

Deleting an order item

Order items added to the order as a custom line item can be deleted from an order. To delete an order item:

  1. Navigate to Ecommerce from the main menu.
  2. Select Orders.
  3. Find the order containing the order item you want to delete and select its View row action link.
  4. Navigate to the 'Items' tab.
  5. Find the order item you want to delete and select its overflow menu (). The system automatically displays the 'Delete' option if your selected order item is a custom line item.
  6. Select Delete Item..
  7. Finalize the deletion of the order item using the confirmation modal.