Instance · Ecommerce
Order Statuses
Last updated 2 November 2026
The Insites ecommerce module provides a range of statuses that enable you to keep customers and merchants informed about the progress of their transactions. These statuses can also indicate any necessary actions either party requires to complete the transaction. Statuses are divided into three main parts:
- Order status
- Payment status
- Shipping status
Order status
Use this range of statuses to inform customers about the progress of their transactions.
- Back Ordered
- Cancelled
- Completed
- Deleted
- For Collection
- For Delivery
- Open
- On Hold
- Other
- Parked
- Placed
- Processing
- Refunded
- Subscription Active
- Subscription Cancelled
Payment status
These statuses communicate payment updates to customers and merchants.
- Unpaid
- Paid
- Part Paid
- No Charge
- Failed
- Refunded
- Other
Shipping status
Customers can receive shipping updates using these statuses.
- Not Applicable
- Packed
- Picked Up
- In Transit
- Delivered