Instance · Pipelines
Pipeline Webhooks
Last updated 2 November 2026
Webhooks are HTTP-based callback functions that enable real-time, event-driven communication between web applications. Unlike APIs, which require the client to repeatedly poll for updates, webhooks shift the responsibility for communication to the server, sending an automatic notification the moment a specified event occurs.
In Pipelines, webhooks let you trigger automated workflows in external applications whenever a pipeline event occurs. For example, when an opportunity is moved to a new stage, or marked as won or lost, a webhook can automatically notify your CRM, post a message to a team Slack channel, or kick off a workflow in a tool like Zapier or Make.
The following topics are discussed in this document:
- Updating a webhook
- Enabling a webhook
- Disabling a webhook
Updating a webhook
To update a webhook:
- Navigate to Pipelines from the main menu.
- Select Webhooks.
- Select the event you want to modify.
- Make your changes.
- Select SAVE.
The following table displays the input requirements and descriptions for updating a webhook:
| Input Label | Type | Required | Description |
|---|---|---|---|
| Enable Webhook | Toggle | No | Enables or disables the webhook. When disabled, no data will be sent to the configured URL even if an event occurs. |
| URL | Input Field | Yes | The endpoint URL of the receiving application. When the event occurs, Insites will send an HTTP POST request containing event data to this address. You must provide an input if webhooks are enabled. |
Enabling a webhook
To enable a webhook:
- Navigate to Pipelines from the main menu.
- Select Webhooks.
- Select the event whose webhook you want to enable.
- Enable the webhook using the Enable Webhook toggle.
- Select SAVE.
Disabling a webhook
To disable a webhook:
- Navigate to Pipelines from the main menu.
- Select Webhooks.
- Select the event whose webhook you want to disable.
- Disable the webhook using the Enable Webhook toggle.
- Select SAVE.