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Console

Console Support

Last updated 11 November 2026

Contact Insites support through the Console messenger.

You contact Insites support from inside the Console, through the chat messenger. You do not need a separate support login: the messenger knows who you are because you are signed in.

Starting a Conversation

  1. Sign in to the Console.
  2. Select the chat button on the right-hand side of the page. It is on every page of the Console.
  3. Write your question and send it. The team replies in the same window.

What to Include

  • Your account number. It is on the Account page, under Identity, with a copy button.
  • The name or address of the instance, if your question is about one.
  • What you did, what you expected, and what happened instead. A screenshot helps.