Support

Last updated on June 19, 2024

The Support page enables you to contact the Insites support team to help fix software bugs, request feature requests, and explore possibilities for software development projects. You may contact support using the steps below:

  1. Navigate to the Support page from the main menu.
  2. Fill out the form.
  3. Select SEND.

These are the field descriptions for contacting support:

Input LabelTypeRequiredDescription
Subject Text Field Yes The subject of your query.
Category Dropdown Field Yes

The category of your query. You may select one of the following options:

  • Instances
  • Admins
  • Marketplace
  • Billing
Related Instance Dropdown Field No

The related Instance for your support message. You may select one of the following options:

  • Staging
  • Production
Related Module Dropdown Field No

The related module for your support message. You may select one of the following options:

  • Insites Core
  • Insites Layouts
  • Insites Databases
  • Insites Forms
  • Insites Ecommerce
  • Insites Permissions
  • Insites Assets
  • Insites Locator
  • Insites Version Control
Description Text Field Yes A detailed description of the issue or feature request.
Attachments Clickable Area No Files or images that help describe the issue or request in more detail.
Have a suggestion for this page?

Didn't quite find what you are looking for or have feedback on how we can make the content better then we would love to hear from you. Please provide us feedback and we will get back to you shortly.