Email Senders

Email senders are the addresses your instance can send email from. Each sender is a name and an address. The Email Senders card sits on the Domains section of a production instance, below the list of domains. Staging instances do not have it, because you cannot connect a domain to a staging instance.

One sender is the default. Insites copies the list to your instance, so your own email templates can use it. See Sending Email from Your Own Domain.

The System Sender

Every production instance has the sender no-reply@insites.site. It is always available, so your instance can send email before any domain is connected. It cannot be removed. It is the default sender until you make another sender the default. Its name is your account name until you change it.

Viewing the Senders

1. Navigate to Instances from the main menu.
2. Open a production instance.
3. Go to the Domains section and scroll to Email Senders.

Senders are grouped by domain. The Insites group comes first, then the domain of the default sender, then the other domains from A to Z. The default sender shows the Default mark.

If a domain cannot send email right now, its group heading says so. Its senders stay in the list, and they send from no-reply@insites.site with the same name until the domain can send again. This happens when:

• the domain’s email records are not found,
• email notifications are turned off for the domain, or
• the domain was removed from the instance.

Select View domain on the heading to open the domain and fix it. A removed domain has no page, so it has no View domain button.

The domain page also lists the senders at that domain, with View senders to go back to this card.

Adding a Sender

You can add a sender only at a domain whose email notifications are live. To get there, connect the domain with email notifications on, and add its email records. See Instance Domains.

1. Select Add sender.
2. Fill out the form.
3. Select Add sender at the foot of the drawer.

If no domain has live email notifications yet, the drawer tells you to connect a domain and add its email records, with a Connect a domain link. Each address can be added once.

Editing a Sender

1. Open the menu of the sender and select Edit sender.
2. Change the Name. The address cannot be changed. To use a different address, add a new sender.
3. Select Save changes.

Changing the Default Sender

1. Open the menu of the sender and select Make default.
2. Select Make default in the dialog to confirm.

You can also tick Make this the default sender when you add or edit a sender.

Who Can Manage Senders

Editors and above can add and edit senders and change the default. Other roles can see the list, but Add sender is disabled and the sender menus are hidden.

Note: You cannot remove a sender yet.

To use the senders in your own email templates, see Sending Email from Your Own Domain.