Managing Pipelines

This document guides you through the following aspects of managing the pipelines on your Instance:

• Viewing the pipelines on an Instance
• Updating a pipeline
• Requiring users to provide a 'won' or 'lost' reason for an opportunity
• Archiving a pipeline
• Restoring an archived pipeline
• Deleting a pipeline

Viewing the pipelines on an Instance

You can view all the available pipelines on your Instance using the following steps:

1. Navigate to Pipelines from the main menu.
2. Select Configuration. This action directs you to a page that lists all the pipelines on the Instance.

Updating a pipeline

To update a pipeline:

1. Navigate to Pipelines from the main menu.
2. Select Configuration.
3. Find the pipeline you want to edit and select its Edit row action link.
4. Make your changes.
5. Select SAVE.

Requiring users to provide a 'won' or 'lost' reason for an opportunity

You may require users to provide a reason for marking a pipeline opportunity as 'won' or 'lost' using the following steps:

1. Navigate to Pipelines from the main menu.
2. Select Configuration.
3. Find the pipeline whose 'Won Reason' and 'Lost Reason' fields you want to require and select its Edit row action link.
4. Enable (toggle) one or both of the following fields:
   • Won Reason Required
   • Lost Reason Required
5. Select SAVE.

Archiving a pipeline

Archiving pipelines can help you declutter your UI, storing away crucial data within inactive pipelines. To archive a pipeline:

1. Navigate to Pipelines from the main menu.
2. Select Configuration.
3. Find the pipeline you want to archive and select its Archive row action link.
4. Finalize archiving the pipeline on the confirmation modal.

Restoring an archived pipeline

To restore an archived pipeline:

1. Navigate to Pipelines from the main menu.
2. Select Configuration.
3. Select 'Archived' on the page filter to view the list of archived pipelines.
4. Find the pipeline you want to restore and select its Restore row action link.
5. Finalize restoring the pipeline on the confirmation modal.

Deleting a pipeline

Deleting a pipeline removes all information contained in the pipeline, including its opportunities, immediately and permanently. To delete a pipeline:

1. Navigate to Pipelines from the main menu.
2. Select Configuration.
3. Find the pipeline you want to delete and select its Delete row action link.
4. Use the confirmation modal to finalize the deletion of the pipeline.